Category Archives: Education

Forget the Phone Book. How to Generate Leads for Local Businesses

A big, fat Yellow Pages landed in my driveway the other day with an audible whomp. I promptly picked it up and deposited it into the recycling bin with a second whomp. Harsh, right? But when I’m searching for something local–be it a snow shovel or a cinnamon roll–the last thing I’d do is flip through the phone book.

Chances are, you feel the same way. A study last year by Pew Internet & American Life Project found that 51 percent of U.S. adults get information about local businesses from the internet, rather than from newspapers, word-of-mouth, TV reporting or those tragic phone books.

So, the question becomes, How good is your local business at generating online leads? Here are the basics.

Build a website with your own domain.
This is obvious, right? But according to stat site Statistic Brain, up to half of small businesses don’t have a website.

One business owner told me she didn’t need one because she has a thriving Facebook page with great customer interaction. That’s awesome, for sure.

But think of any social platform as an “in addition to,” not an “instead of.” Why? You wouldn’t build a house on rented land, so don’t place your sole web presence on a platform you don’t own.

I’m a big fan of WordPress for building websites. The software is highly customizable–you’d be surprised how many WordPress-powered sites don’t look like typical blogs–and fairly straightforward to update and maintain. It also allows for easy integration of social widgets, so your site feels more inherently “alive” with customer engagement and interaction. You might consider importing a calendar of local events your business supports, too.

Use keywords to attract local traffic.
There are numerous ways to increase the likelihood your site will be found–a search-engine expert could fill this magazine with information on that topic alone.

But I’ll leave it at this: At a minimum, your site should have your physical address and phone number (don’t smirk–you’d be surprised how many overlook this!) and should contain geographically specific keywords in various combinations. (For example, a roofing company in Glendale, Calif., should include phrases like “Glendale roofing company,” “greater Los Angeles roofing” and “Glendale, Calif., roofing business.”) Place keywords in the page title, header tags and, where appropriate, in the content of the page itself. Use online research tools like Google AdWords, Wordtracker and Keyword Discovery to research the words and phrases people use when they are searching for the product or service you sell.

Convert visitors into customers.
A “contact us” form is a nice start toward giving the public a way to reach you online. But how do you juice up your efforts to convert visitors into leads? One way is to offer free, downloadable how-to kits, guides or worksheets with an eye toward becoming a resource–a trusted advisor who can help potential customers as they inch toward a purchase decision.

I like the way Los Angeles architecture firm Modative offers nicely designed resources to would-be clients, including a site evaluation sample report and a design process guide. Both are free of charge at in exchange for providing your contact information.

All Eyes on You

For a nuts-and-bolts look at increasing your site’s visibility, dig into the new book Optimize by Lee Odden, CEO of TopRank Online Marketing.

Create local profiles.
Claim your profile on search engines and online local business directories like Google Places, Yelp and, yes, A great list of 50 online directories is available on’s blog.

If you don’t claim your profile, you’re either needlessly invisible or you risk letting others publish faulty information about you. Writing at, Jon Schepke, president of digital marketing agency SIM Partners, tells of a family restaurant that failed to capture its town’s brisk tourist trade because Google had it listed as a grocery store, Yelp described it wrongly as an Italian restaurant and Bing had an inaccurate address. Don’t let that happen to you!

Search engines like consistency, Schepke says, so be sure your business’s name, address and phone number are listed the same way across the web.

Encourage reviews.
Customer testimonials (presumably positive ones) enhance search rankings and increase click-through and conversion rates. Positive reviews validate your business not only to search engines, but also to actual, well, people.



A Beginner’s Guide to Inbound Lead Generation

by Anum Hussain

DateJuly 22, 2013 at 8:00 AM


Yummy Plate of SpaghettiWe’ve all been through it. The moment you’re about to dig into the best darn pile of spaghetti and meatballs you’ve ever seen. Just as you twist your fork in the pasta, spear a mouth-watering meatball, and go in for the first savory bite … the phone rings. “May I speak to Aaahnooom Hahsahn?” says the telemarketer on the other end. “This is an important message regarding your oven preferences.”

This frustrating interruption is exactly why we’re here to discuss inbound lead generation — a solution that can save your business or organization from being that annoying, disruptive cold caller who is ruining spaghetti nights for pasta lovers around the world.

What is a lead?

Let’s start with the basics. A lead is a person who has in some way, shape, or form indicated interest in your company’s product or service.

Meaning, instead of getting a random cold call from someone who purchased your contact information, you’d hear from a business or organization you’ve already opened communication with. For example, perhaps you took an online survey to learn more about how to take care of your car. If you got an email from the auto company that hosted the survey on their website about how they could help you take care of your car, it’d be far less intrusive and irrelevant than if they’d just called you out of the blue with no knowledge of whether you even care about car maintenance … right?

And from a business perspective, the information the auto company collected about you from your survey responses would help them personalize that opening communication to meet the existing needs of the potential client.

Why do you need lead generation?

Whenever someone outside the marketing world asks me what I do, I can’t simply say, “I create content for lead generation.” It’d be totally lost on them, and I’d get some really confused looks.

So instead I say, “I work on finding unique ways to attract people to my business. I want to provide them with enough goodies to get them naturally interested in my company so they eventually warm up to the brand enough to want to hear from us!”

That usually resonates better, and that’s exactly what lead generation is. It’s a way of warming up potential customers to your business and getting them on the path to eventually buying. By showing an organic interest in your business, they are starting the relationship (versus the business), making it easier and more natural for them to want to buy from you somewhere down the line.

Within the larger inbound marketing methodology, lead generation falls in the second stage. It occurs after you’ve attracted an audience and are ready to actually convert those visitors into leads for your sales team. As you can see in the diagram below, generating leads is a fundamental point in an individual’s journey to becoming a delighted customer of your business.


How do you qualify someone as a lead?

As you now know, a lead is a person who has indicated interest in your company’s product or service. Now let’s talk about the ways in which someone can actually show that interest.

Essentially, a lead is generated through information collection. That information collection could come as the result of a job seeker showing interest in a position by completing an application for the job, a shopper sharing contact information in exchange for a coupon, or a person filling out a form to download an educational piece of content. These are just a few of the many ways in which you could qualify someone as a lead. Each of these examples also highlights the fact that the amount of information you can collect to qualify someone as a lead, as well as the that person’s level of interest in your company, can vary. Let’s assess each scenario:

  • Job Application: Any individual filling out an application form is willing to share a lot of personal information because he/she wants to be considered for the position. Filling out that application shows their true interest in the job, therefore qualifying the person as a lead for the company’s recruiting team.
  • Coupon: Unlike the job application, you probably know very little about someone who has stumbled upon one of your online coupons. But if they find the coupon valuable enough, they may be willing to provide their name and email address in exchange for it. Although it’s not a lot of information, it’s enough for a business to know that someone has interest in their company.
  • Content: While the download of a coupon shows an individual has a direct interest in your product or service, content (like an educational ebook or webinar) does not. Therefore, in order to truly understand the nature of the person’s interest in your business, you’ll probably need to collect more information — you’ll need enough information for a sales rep to actually understand whether the person is interested in your product or service, and whether they’re a good fit.

These three general examples highlight how lead generation differs from company to company, and from person to person. You’ll need to collect enough information in order to gauge whether someone has a true, valid interest in your product or service, but knowing how much information is enough information will vary depending on your business.

Let’s look at Ektron for example. They use educational webinars for lead generation, collecting seven pieces of information from prospective leads:

Ektron Lead Gen Form

As you can see, Ektron asks for:

1  First Name: Basic information needed for communication with the to-be lead.


2  Last Name: Basic information needed for communication with the to-be lead.
  Email: The email address will allow your business to communicate with the to-be
lead through your email marketing campaigns.
  Company Name: This will give you the ability to research what the business
does and how the lead might benefit from your product or service. (Mainly for B2B)
  Job Title: Understanding an individual’s role in the business will help you
understand how to communicate with them. Every brand stakeholder will have
a different take and perspective on your offering. (Mainly for B2B)
  Phone Number: A phone number will be used for your sales team to actually
reach out to the lead and open conversations with him/her.
  Project Timeframe: Ektron ends with a specific question that will benefit their
assessment of how to speak with the lead (used for lead scoring).

If you’d like to learn more intermediate-level tips on information collection and what you should ask for on your lead-capture forms, read our post about it here. But we’re getting ahead of ourselves. Now back to the basics …

The Mechanics of Lead Generation

Now that we understand how lead generation fits into the whole inbound marketing methodology, let’s review the actual components of the lead generation process.

    1. Landing Page: A landing page is a web page a visitor lands on for a distinct purpose. While a landing page can be used for various reasons, one of its most frequent uses is to capture leads through …
    2. Forms: Forms are hosted on landing pages. They consist of a series of fields (like in our example above) that collect information in exchange for an …
    3. Offer: An offer is the content or something of value that’s being offered” on the landing page. The offer must have enough value to a visitor to merit providing their personal information in exchange for access to it.
    4. Call-to-Action: A call-to-action (CTA) is an image, button, or message that calls website visitors to take some sort of action. When it comes to lead generation, this action is (you guessed it!) to fill out the form on the landing page and redeem the offer. See how everything fits together?

Once you put all these elements together, you can use your various promotional channels to link and drive traffic to the landing page so you can start generating leads. Here are some example pathways for lead generation:


You should now have a solid understanding of the basics of inbound lead generation! But remember, these are just the fundamentals. Start from here, but feel free to come back to HubSpot for additional resources on how to develop your lead generation strategy.

Photo Credit: JeffreyW


5 Internet Marketing Basics: Give Your Business a Boost |

Online Business Marketing

When your business is in the red, there’s often more than one place to point the finger. One place you may not consider, however, is your marketing mix. (You are marketing, right? If not, this is undoubtedly the root of your problem.)

If it’s not in the mix yet, now’s the time to make a serious investment in Internet marketing. It’s one of the most effective ways to spread the word about your business, products, or services due to its unmatched reach and efficiency.

Here are five Internet marketing tactics you need to master:

1. A well-designed website. Design matters, especially when it comes to your website. This is because your website is the most powerful marketing tool for your business. In fact, poor or overdone Web design can get in the way of properly reaching your target audience and meeting business goals, resulting in an almost immediate loss in leads and revenue.

Continue reading

Password Reset
Please enter your e-mail address. You will receive a new password via e-mail.